Money back guarantee
Happiness guaranteed
We believe in giving you choice. Which is why we offer a range of services to pick and choose from, so you really can't go wrong.In fact, we're so confident our services will fit your needs perfectly that we're offering you a 28 day money back guarantee1, and if you don't fall in love with us, we'll give you your money back. No questions asked.
All we'll charge you for are any calls made, movies, pay-per-view or Virgin TV on demand events, interactive services and games, additional/premium channels or any upgrades ordered after installation.
Love us or your money back.
The legal stuff
Available to new and existing customers taking a new cable or mobile service.
This does not affect your statutory rights.
128 day money back guarantee for bundles that include Virgin Mobile. Call us within 28 days of service activation to cancel and we'll refund the 1st month's charge and installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) not included in the package.