Manage your account
Wherever you live, we’re there
Depending on where you live, there are two ways to get Virgin Media services:
- By fibre optic cable (on cable)
- Down your BT phone line (non-cable)
Get your services delivered by cable?
If you’re in an on cable area, we deliver your service using fibre optic cable specifically designed to carry high speed internet, digital TV and phone.To make changes to your Virgin Media Account visit My account.
Get your services down your BT phone line?
If you live in a non-cable area, you enjoy a great range of services. We’re your source for speedy broadband and a great value phone deal. Plus we’ll be adding more new and exciting services in the near future.We like to put you in control. So, if you want to change of your account details you can do it online in My Account.
It's quick and easy to do. You can view your e–bill, change your package, update your payment details, or change your password.
To make a change to your Virgin Media Non-cable account visit My account.