Your Bill
Got a question about your bill or how to pay it? Then you've come to right place. Find the answer below, fast.
Wherever you live, we're there
Depending on where you live, there are two ways to get Virgin Media services:
- By fibre optic cable (on cable)
- Down your BT phone line (non-cable)
Get your services delivered by cable?
If you're in an on cable area, we deliver your service using fibre optic cable specifically designed to carry high speed internet, digital TV and phone.
How often will I get my bill?
You'll usually get your first bill within 2 weeks of your installation date (this may take a little longer in some areas).
We're changing the way we bill our customers, which means that from now on all new customers will be receiving E-bills that can be view online instead of paper bills in the post. It's better for the environment and also means that if you choose to get E-bills you'll save £1 a month on your bill. It's easy, when your bill's ready, we'll just email you to tell you it's available to see online - heaps quicker than waiting for a paper bill!
If you'd still like to get paper bills, they'll cost £1 a month on top of your bill. They take around 7-10 days to reach you, and your bill is printed once a month on or around the same date. But remember, getting E-bills is quicker and will save you £1 a month, so if you haven't opted in yet then just let us know and we'll swap you over.
What are my options for paying my bill?
Direct Debit - The cheapest and easiest way to pay for your Virgin Media services is Direct Debit. You'll save money as other methods of payment are subject to a separate payment handling charge of £5 per month by Virgin Media Payments Ltd. You will still receive your monthly bill five working days in advance of the payment being requested from your bank if you get bills by post, or sooner if you decide to pick up your bills online. This means that you can check your monthly statements prior to your payment going out. Our Direct Debit guarantee promises you a full refund if Virgin Media Payments Ltd makes a mistake.
Getting E-bills instead of paper bills will also save you money, as we now charge £1 a month for paper bills.
For a full list of payment options, together with further details of your relationship with Virgin Media and Virgin Media Payments, please take a look at our terms and conditions, which can be found in our Code of Practice.
Can I have a braille or large print bill?
Yes. Please note that if you have difficulty reading your bill, our trained Customer Care team are more than happy to talk through the details with you on the telephone.
Large print bill - If you have difficulty reading small print, you can request to receive your bill each month in a large print format in addition to the standard format. The large print format comes on A3 size paper with a 14 point typeface.
Braille bill - For partially sighted or blind customers you can also request to receive your bill each month in a Braille format. This service is free of charge.
Get your services down your BT phone line?
If you live in a non-cable area, you can enjoy a great range of services. We're your source for speedy broadband and a great value phone deal. Plus we'll be adding more new and exciting services in the near future.
Non-cable Virgin Unlimited Broadband & Talk
We've selected our top three questions about Non-cable Broadband billing and payments. Need to know something else? Detailed Broadband Billing FAQs.How do I pay for Non-cable Virgin Broadband?
You can pay for Non-cable Virgin Broadband by credit or debit card. We using accept the following cards:
- Visa
- Visa Delta
- MasterCard
After you've made your first payment, you can pay by Direct Debit if you like. It's easy to set up, just visit the Change Payment Details section in Customer services. You can pay for your services monthly from the date you start using the service. We don't accept cash, cheques, Solo Electron, Switch or Amex.
What about my bill?
You can keep an eye on your Non-cable Virgin Unlimited Broadband & Talk bills online any time you like. View your e-bill.
I have a query about my bill. Who should I contact?
Please contact us by email using our Contact us form, or call us on your usual support number. If you're not sure what your support number is, find it in Customer services.
Can I change my payment method?
Yes, you can. You can change your payment method quickly and easily online through My Account.
You can do loads of other stuff too, like change your password and update your account details too. Just go to the Customer services section and choose My Account.
Pay As You Go
We've selected the top two questions on billing and payments. Need to know something else? Detailed Non-cable Pay As You Go Billing FAQs.How do I pay for Virgin Media Pay As You Go?
Easy - you can pay through your phone bill. Since you Pay As You Go, the cost of your internet sessions is added to your BT phone bill. It costs as little as 1p a minute.
What will I see on my phone bill?
Internet call charges are from 1p a minute, and will appear on your telephone bill.
24Seven
We've selected the top two questions about billing and payments. Need to know something else? Detailed Non-cable 24Seven Billing FAQs.How do I pay for Virgin Media 24seven?
You can pay for Virgin Media 24seven by credit or debit card. We accept the following cards:
- Visa
- Visa Delta
- MasterCard
After you've made your first payment, you can pay by Direct Debit if you like. It's easy to set up, just visit the Change Payment Details section in Customer services. You can pay for your services monthly from the date you start using the service. We don't accept cash, cheques, Solo Electron, Switch or Amex.
After you've made your first payment, you can pay by Direct Debit if you like. It's easy to set up, just visit the Change Payment Details section in Customer services. You can pay for your services monthly from the date you start using the service. We don't accept cash, cheques, Solo Electron, Switch or Amex.
I have a query about my bill. Who should I contact?
Please contact us by email using our Contact us form, or call us on your usual support number. If you're not sure what your support number is, find it in Customer services.
More Non-cable billing and payment questions?
Please visit our detailed Billing and Payment FAQs.